Our Telemarketing Process

Our inbound telemarketing services are performed from our call center in the Philippines.  Effective inbound telemarketing processes involve a prospect placing an inbound call, and a telemarketer on the other end selling, upselling, and cross-selling products or services.  Typical calls are generated by other marketing channels.  These can include, but are not limited to radio ads, press one broadcast dialer campaigns, and internet sources.  On the call, the telemarketer determines the needs of the customer and proceeds to motivate the prospect into making a purchase. A qualification process takes place to determine what a client's needs are and whether or not the client will make a purchase. There are several different ways to identify clients. A telemarketer can use past purchase history, credit limit, previous requests for information, application forms or competition entry forms. Other telemarketers can purchase consumer databases from another company or obtain customer information from a telephone directory or any other public list. At present, companies use telemarketing techniques to survey prospective customers and also for electronic marketing using e-mail or fax messages. Unfortunately these are frequently considered as spam.

Your company's sales can increase when outsourcing these services to call centers. The call center will choose from the different types of telemarketing which they think will be a better fit for the client. There's direct marketing and network marketing. We put our telemarketers through a rigorous training process prior to putting them on live calls.

A common reason for failure in companies' internal telemarketing efforts is the mindset that you can just pick out random people, give them a phone and they'll do fine on their own. The field of telemarketing and telesales is often underestimated, but it is actually a really hard job, and needs specific skills and long hours of training. Since some people consider telemarketers bothersome, telemarketers in turn face a lot of rejection. This is why resilience, an extremely high self-esteem and a lot of patience is required of each telemarketing agent. Once a potential telemarketer is hired, he/she is put through rigorous training. In training, they are taught how to plan, execute and follow up on every sales call. Telemarketers are also given telemarketing scripts to help guide them through the call process.

We have had an outstanding level of success in this area and we can provide you with the services that you need in order to help your company grow.