Our Telemarketing Process

Our inbound telemarketing services are performed from our call center in the Philippines.  Effective inbound telemarketing processes involve a prospect placing an inbound call, and a telemarketer on the other end selling, upselling, and cross-selling products or services.  Typical calls are generated by other marketing channels.  These can include, but are not limited to radio ads, press one broadcast dialer campaigns, and internet sources.  On the call, the telemarketer determines the needs of the customer and proceeds to motivate the prospect into making a purchase. A qualification process takes place to determine what a client's needs are and whether or not the client will make a purchase. There are several different ways to identify clients. A telemarketer can use past purchase history, credit limit, previous requests for information, application forms or competition entry forms. Other telemarketers can purchase consumer databases from another company or obtain customer information from a telephone directory or any other public list. At present, companies use telemarketing techniques to survey prospective customers and also for electronic marketing using e-mail or fax messages. Unfortunately these are frequently considered as spam.

Your company's sales can increase when outsourcing these services to call centers. The call center will choose from the different types of telemarketing which they think will be a better fit for the client. There's direct marketing and network marketing. We put our telemarketers through a rigorous training process prior to putting them on live calls.

A common reason for failure in companies' internal telemarketing efforts is the mindset that you can just pick out random people, give them a phone and they'll do fine on their own. The field of telemarketing and telesales is often underestimated, but it is actually a really hard job, and needs specific skills and long hours of training. Since some people consider telemarketers bothersome, telemarketers in turn face a lot of rejection. This is why resilience, an extremely high self-esteem and a lot of patience is required of each telemarketing agent. Once a potential telemarketer is hired, he/she is put through rigorous training. In training, they are taught how to plan, execute and follow up on every sales call. Telemarketers are also given telemarketing scripts to help guide them through the call process.

We have had an outstanding level of success in this area and we can provide you with the services that you need in order to help your company grow.

Inbound Customer Service 

Inbound customer service differs from inbound telemarketing in that it stresses the need to help customers solve problems over creating additional sales. 

Inbound customer service representatives stress the needs of their clients primarily through internet or by phone.  In the Philippines, this valued and respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of the clients products or services.  Selected candidates must be fluent in English, and superbly skilled at delivering extraordinary experiences through customer care.

The ideal customer service assistant will have excellent listening, communication, and computer navigation skills, along with a high level of energy. Selected candidates for the role of customer support rep will have the opportunity to grow with our call center.  Call center agents in inbound call centers typically focus on customer service and technical support, providing information and assisting customers with their product or service difficulties.

Our inbound customer service process aims to establish individual and team performance targets, which include customer service, productivity and quality standards.  Our customer service assistants are trained to handle a customer’s problems arising from various products or services. Please contact us today for a free quote.

Inbound Order Taking 

Running a marketing campaign for a month may require a high number of representatives sitting on the end of the telephone waiting for customers to call in with their orders.  You can gain complete control of your call center order taking process without incurring fixed business overhead as well as making sure your sales team remains focused on their own activities, using an outsourced telemarketing provider makes excellent business sense.

An advantage of using an inbound call center order taking operation is that you can identify exactly where an order has originated from.  If you are running multiple marketing campaigns you need to be able to see the results from each campaign to judge what is working well and what the results and costs associated are.  You will be able to identify the source of each order by using dedicated telephone order numbers for each marketing campaign or take sales codes from customers when they place their orders.  You will be able also to assess the success of your marketing efforts in an objective way as well as identify the level of repeat business that is being done.

Using an Inbound Order taking services to supplement your in-house staff or even as your only order taking strategy can have a significant impact on your cost and increase in your sales figures. When your infomercial is launched or a customer visits your website who wants to purchase your product, making a call is often the customer's first option for contacting you in order to place or inquire about your products your services. A friendly Inbound Order Taking representatives will speak to your customers and satisfy them with their queries. This aspect is very important if your product or services are complicated or the customer wants more information or clarification about the product before they purchase them. Our Call Center order taking representatives will always pick up all your calls with smile on their face

A major benefit of using an inbound call center order taking is that you can easily deploy and manage the resource as your business needs demand. In highly competitive business world this is essential to building and maintaining customer relations which will be reflected to your sales performance and the embedded value of your business.

Using our inbound order taking services to supplement your in-house staff even as your only order taking strategy can have a significant impact on your cost and increase in your sales figures. When your infomercial is launched or a customer visits your website who wants to purchase your product, making a call is the customer’s first option for contacting you in order to place or inquire about your product your services. A friendly inbound order taking representative will speak to your customers and satisfy them with their queries.

Inbound Answering Service 

An inbound Answering Service can be used every hour of the day or it can be only used after traditional business hours. Businesses who use an Inbound Answering Service all day long are ones that are too busy to handle certain customer phone calls. In addition to taking a call, an inbound Answering service may schedule appointments, offer technical support or recall information on products, or process sale orders. With a wide number of different services being offered there are a number of businesses that could benefit from an inbound Answering Service.

When a business reaches the point where they can no longer handle all of their customer requests, it is likely that an inbound answering service will be used. An inbound Answering Service is often made up of a group of individuals who answer phone calls that come in to their work station. When a contact set up between a business and an inbound Answering Service, the Answering Service, representatives working there will be handle customer calls.

Many times this individuals are experienced in computer support or other technological support. Many phone calls are placed to individuals working in this field on a daily basis. Some of those phone calls may just require simple assistance that an answering service representative could handle on their own.

Cable or satellite television providers are also likely to seek the instance of an inbound answering service.  The majority of the households in America have satellite or cable television and each day more are getting it. This means that calls will be placed to providers on a daily basis. Many of these calls include changing a service package or ordering service. With the right equipment many inbound answering service representatives could get the process started.